🥇Situation 1: The currently-posted remittance is accurate (or they’re exact duplicates)
- Visit the Posting Tool page and find the encounter of interest. Click its arrow icon to see procedures listed by DoS.
- Find the procedure remit you want to review, then click
Post/Adjust.
- The remittance for manual review will be in the Unposted Remittances list.
- If you hover your cursor over the information icon, a tooltip will explain why this remit is unposted. In this example, we can see that the remit will create a negative balance (indicative of overpayment) if it is posted.
- Looking at the Posted Payments list, it is clear that a duplicate remittance was already posted for this DoS.
- In this case, it is safe to archive the unposted remittance by clicking the orange box icon in the Actions column.
🥈Situation 2: The unposted remittance is accurate
- Visit the Posting Tool page and find the encounter of interest. Click its arrow icon to see procedures listed by DoS.
- Find the procedure remit you want to review, then click
Post/Adjust.
- The remittance for manual review will be in the Unposted Remittances list.
- If you hover your cursor over the information icon, a tooltip will explain why this remit is unposted. In this example, we can see that the remit will create a negative balance (indicative of overpayment) if it is posted.
- Looking at the Posted Payments list, it is clear that a remittance was already posted for this DoS.
- Now, rather than archiving the unposted remittance as shown in the previous situation, we’ll negate the first and post the second.
Click the three dots corresponding to the first remittance under the Actions column. Choose
Negate.
- Write a note explaining the negation, then click
Confirm.
The Posting Tool page automatically shows you previews of the effects of all changes — negations, posts, edits — that you wish to make. No changes will take effect until you click Confirm Posting in the bottom right corner of the page.
- Your negation will be in the Posted Payments list, highlighted red, indicating that it is currently an unconfirmed preview. You can see how confirming this negation will affect the encounter’s financial information, written in blue text in the Procedure Summary.
- You can always click the Undo arrow in the Actions column to cancel a previewed change.
- We’ll preview both the negation AND the new posting together for this walkthrough. Click the green checkmark ✅ next to the unposted remittance. This will bump it up into the Posted Payments list in preview mode, highlighted blue, underneath the negation preview you just made.
- Changes to the balance will update in the Procedure Summary in blue text.
- In this case, as they are duplicate remittances, negating one and posting the other yields no change, but we’ll do it anyway to show the process.
- Once everything looks as expected, click
Confirm Posting.
If you need to make further adjustments to balance the encounter, this guide has information on making a custom adjustment. It can be found near the bottom of the Posting/Adjustments Tool section.
Done! Time for coffee. ☕
📢 Further Assistance
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