At a Glance
This walkthrough details how to upload documentation that isn’t automatically uploaded through a rule created by your organization. To learn about how auto-sending supporting documentation works, check out this overview.
Here’s How to Do It
Only Send Supporting Documentation
On the Claim Detail page, choose a claim that needs supporting documentation. Go to the Actions menu and click Send Documentation.
This popup will appear. Fill out the form, upload the documentation, and click Send Documentation.
Modify and Resubmit the Entire Claim
From the Claim Detail page, click into a claim and then open the Actions menu. Then choose Modify & Resubmit.
A popup form will appear with editable fields for all the claim’s information. Be sure to scroll down–it’s a long form.
Update the fields as needed, then click Save & Resubmit Claim at the top of the form.
Done!
Further Assistance
📢 We’re here to help! Please contact your account manager if you would like some hands-on assistance.
Powered by