📵 How to Turn Off Patient Text Messages

By default all patients receive their bills via text message and email. However for various reasons, some patients prefer not to be contacted this way. In these cases, here’s how to turn off text messages for an individual patient.

Navigate to the patient’s profile.

You’ll see whether automatic texts are enabled or disabled below the patient’s basic information. Click Edit to change that status.

This patient will no longer receive text message communications unless you manually trigger them, or you change this setting in the future.

No, it does not prevent emails. If you have an email address on file for a patient, and your practice has emails activate in you patient statements settings, then patients will continue to get statements by email even with text messaging turned off.

If you’d like to send a paper statement, you can do that in bulk by following the instructions in our 🧾 overview of the patient statements tab. Or check out our guide on how to 📬 send individual paper patient statements.