Quick Version: If you still have the incorrect write-off in front of you:
1. Click the ‘Write Off’ button again to open the write-off controls.
2. Then click the red ‘Remove Write Off’ button and you’re all set.
Otherwise, see the detailed guide below for instructions.
In the ‘Charges tab (or Transaction History tab), find the line with the written-off charges you want to reverse and click ‘View Details.’
Click ‘Write-Off.’
Yes, really. This will open a window that gives you the option to undo the write-off.
In the popup, fill in the amount you would like to reverse and the reason for the reversal, then click ‘Remove Write Off.’
Write-Off Reversed!
The patient’s PR for this claim will now return to its original state, and the patient’s outstanding balance will be updated across Athelas Insights to reflect your action.
📢 Further Assistance
We’re here to help! Please get in touch with support@getathelas.com if you’d like some hands-on assistance.
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